Heathrow Airport

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Summary
Airport type Public
Owner Heathrow Airport Holdings
Operator Heathrow Airport Limited
Serves London, United Kingdom
Location London Borough of Hillingdon
Hub for British Airways
Elevation AMSL 83 ft / Template:Convert/LoffAoffDoutput onlySoff
Coordinates {{#invoke:Coordinates|coordinsert|51°28′39″N 000°27′41″W / 51.4775°N 0.46139°W / 51.4775; -0.46139Coordinates: 51°28′39″N 000°27′41″W / 51.4775°N 0.46139°W / 51.4775; -0.46139|type:airport}}
Website Template:Url
Maps
Template:Location mapLocation within Greater London
[[Runway|Template:Colors]]
Template:Infobox airport/datatable
Statistics (2015)
Passengers 74,985,748
Passenger change 14–15 Increase2.2%
Aircraft movements 474,087
Movements change 14–15 Increase2.7%
Sources:
Statistics from the UK Civil Aviation Authority[1]

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Heathrow Airport Template:Airport codes is a major international airport outside London, England. Heathrow is the third busiest airport in the world by international passenger traffic (surpassed by Dubai International in 2014,[2] and Hong Kong International in 2016), as well as the busiest airport in Europe by passenger traffic, and sixth busiest airport in the world by total passenger traffic. In 2015, it handled a record 75 million passengers, a 2.2 percent increase from 2014.[1]

Heathrow lies Template:Convert/LinAoffDbSoff west of Central London,[3] and has two parallel east–west runways along with four operational terminals on a site that covers Template:Convert/km2. The airport is owned and operated by Heathrow Airport Holdings, which itself is owned by FGP TopCo Limited, an international consortium led by Ferrovial that also includes Qatar Holding LLC, Caisse de dépôt et placement du Québec, Government of Singapore Investment Corporation, Alinda Capital Partners, China Investment Corporation and Universities Superannuation Scheme (USS).[4] London Heathrow is the primary hub for British Airways and the primary operating base for Virgin Atlantic.

In September 2012, the UK government established the Airports Commission, an independent commission chaired by Sir Howard Davies to examine various options for increasing capacity at UK airports. The commission shortlisted two options for expanding Heathrow in its interim report in 2013, along with a third option for expanding Gatwick Airport.[5][6] The final report, published on 1 July 2015, backed a third runway at Heathrow.[7][8] The government approved a third runway on 25 October 2016.[9]

Location

File:Qantas b747 over houses arp.jpg
A Qantas Boeing 747-400 on approach to London Heathrow 27L runway.[10]

Heathrow is 14 mi (23 km) west of central London,[3] near the south end of the London Borough of Hillingdon on a parcel of land that is designated part of the Metropolitan Green Belt. The airport is surrounded by the built-up areas of Harlington, Harmondsworth, Longford and Cranford to the north and by Hounslow and Hatton to the east. To the south lie Bedfont and Stanwell while to the west Heathrow is separated from Slough in Berkshire by the M25 motorway. Heathrow falls entirely under the TW postcode area.

As the airport is west of London and as its runways run east–west, an airliner's landing approach is usually directly over the conurbation of London when the wind is from the west.

Along with Gatwick, Stansted, Luton, Southend and London City, Heathrow is one of six airports with scheduled services serving the London area, although only Heathrow and London City are within Greater London. Template:Clear left

History

File:Aerial photograph of Heathrow Airport, 1955.jpg
Aerial photo of Heathrow Airport from the 1950s, before the terminals were built
For a chronicled history of Heathrow Airport, see History of London Heathrow Airport.

Heathrow Airport origins date from 1929 as a small airfield (Great West Aerodrome) on land southeast of the hamlet of Heathrow from which the airport takes its name. At that time there were farms, market gardens and orchards there: there was a "Heathrow Farm" about where Terminal 1 is now, a "Heathrow Hall" and a "Heathrow House". This hamlet was largely along a country lane (Heathrow Road) which ran roughly along the east and south edges of the present central terminals area.

Development of the whole Heathrow area as a very much larger airfield began in 1944: it was stated to be for long-distance military aircraft bound for the Far East. But by the time the airfield was nearing completion, World War II had ended. The government continued to develop the airfield as a civil airport; opened as London Airport in 1946 and renamed Heathrow Airport in 1966. The masterplan for the airport was designed by Sir Frederick Gibberd, who designed the original terminals and central area buildings, including the original control tower and multi-faith chapel of St George's.

Operations

Facilities

File:TerminalFiveAirportHeathrowAugust2012.JPG
Central waiting area in Terminal 5
File:Concorde g-boab in storage arp.jpg
Concorde G-BOAB in storage at Heathrow
File:Four aircraft on the approach to LHR runway 09L 10Sep2015 arp.jpg
Four aircraft on the approach to Heathrow runway 09L
File:London Heathrow tower and Virgin B747 (5048342074) (2).jpg
Heathrow's control tower
File:Heathrow Terminal 5C Iwelumo-1.jpg
British Airways aircraft at Terminal 5C

Heathrow Airport is used by over 80 airlines flying to 185 destinations in 84 countries. The airport is the primary hub of British Airways and is a base for Virgin Atlantic. It has four passenger terminals (numbered 2 to 5) and a cargo terminal. Of Heathrow's 73.4 million passengers in 2014, 93% were international travellers; the remaining 7% were bound for UK destinations.[11] The busiest single destination in passenger numbers is New York, with over 3 million passengers flying between Heathrow and JFK Airport in 2013.[12]

In the 1950s, Heathrow had six runways, arranged in three pairs at different angles in the shape of a hexagram () with the permanent passenger terminal in the middle and the older terminal along the north edge of the field; two of its runways would always be within 30° of the wind direction. As the required length for runways has grown, Heathrow now has only two parallel runways running east–west. These are extended versions of the two east–west runways from the original hexagram. From the air, almost all of the original runways can still be seen, incorporated into the present system of taxiways. North of the northern runway and the former taxiway and aprons, now the site of extensive car parks, is the entrance to the access tunnel and the site of Heathrow's unofficial "gate guardian". For many years the home of a 40% scale model of a British Airways Concorde, G-CONC, the site has been occupied by a model of an Emirates Airbus A380 since 2008.[13]

Heathrow Airport has Anglican, Catholic, free church, Hindu, Jewish, Muslim and Sikh chaplains. There is a multi-faith prayer room and counselling room in each terminal, in addition to St. George's Interdenominational Chapel in an underground vault adjacent to the old control tower, where Christian services take place. The chaplains organise and lead prayers at certain times in the prayer room.[14]

The airport has its own resident press corps, consisting of six photographers and one TV crew, serving all the major newspapers and television stations around the world.[15]

Most of Heathrow's internal roads are initial letter coded by area: N in the north (e.g. Newall Road), E in the east (e.g. Elmdon Road), S in the south (e.g. Stratford Road), W in the west (e.g. Walrus Road), C in the centre (e.g. Camborne Road).

Flight movements

Aircraft destined for Heathrow are usually routed over one of four main reporting points: Bovingdon (BNN) in Hertfordshire, Lambourne (LAM) in Essex, Biggin Hill (BIG) in Bromley and Ockham (OCK) in Surrey.[16] Each is defined by a VOR radio-navigational beacon. When the airport is busy, aircraft orbit in the associated hold patterns. These holding areas lie to the northwest, northeast, southeast and southwest of the London conurbation. Aircraft hold between 7,000 feet and 15,000 feet at 1,000 foot intervals. If these holds become full, aircraft are held at more distant points before being cleared onward to one of the four main holds.

Air traffic controllers at Heathrow Approach Control (based in Swanwick, Hampshire) then guide the aircraft to their final approach, merging aircraft from the four holds into a single stream of traffic, sometimes as close as Template:Convert/NM apart. Considerable use is made of continuous descent approach techniques to minimise the environmental effects of incoming aircraft, particularly at night.[17] Once an aircraft is established on its final approach, control is handed over to Heathrow Tower.

When runway alternation was introduced, aircraft generated significantly more noise on departure than when landing, so a preference for westerly operations during daylight was introduced, which continues to this day.[18] In this mode, aircraft depart towards the west and approach from the east over London, thereby minimising the impact of noise on the most densely populated areas. Heathrow's two runways generally operate in segregated mode, whereby arriving aircraft are allocated to one runway and departing aircraft to the other. To further reduce noise nuisance to people beneath the approach and departure routes, the use of runways 27R and 27L is swapped at 15:00 each day if the wind is from the west. When landings are easterly there is no alternation; 09L remains the landing runway and 09R the departure runway due to the legacy of the now rescinded Cranford Agreement, pending taxiway works to allow the roles to be reversed. Occasionally, landings are allowed on the nominated departure runway, to help reduce airborne delays and to position landing aircraft closer to their terminal, reducing taxi times.

Night-time flights at Heathrow are subject to restrictions. Between 23:00 and 04:00, the noisiest aircraft (rated QC/8 and QC/16) cannot be scheduled for operation. In addition, during the night quota period (23:30–06:00) there are four limits:

  • A limit on the number of flights allowed;
  • A Quota Count system which limits the total amount of noise permitted, but allows operators to choose to operate fewer noisy aircraft or a greater number of quieter planes;[19]
  • QC/4 aircraft cannot be scheduled for operation.
  • A voluntary agreement with the airlines that no early morning arrivals will be scheduled to land before 04:30.

A trial of "noise relief zones" ran from December 2012 to March 2013, which concentrated approach flight paths into defined areas compared with the existing paths which were spread out. The zones used alternated weekly, meaning residents in the "no-fly" areas received respite from aircraft noise for set periods.[20] However, it was concluded that some residents in other areas experienced a significant disbenefit as a result of the trial and that it should therefore not be taken forward in its current form. Heathrow received more than 25,000 noise complaints in just three months over the summer of 2016, but around half were made by the same ten people.[21]

Regulation

Template:Further information Until it was required to sell Gatwick and Stansted Airports, Heathrow Airport Holdings held a dominant position in the London aviation market, and has been heavily regulated by the Civil Aviation Authority (CAA) as to how much it can charge airlines to land. The annual increase in landing charge per passenger was capped at inflation minus 3% until 1 April 2003. From 2003 to 2007 charges increased by inflation plus 6.5% per year, taking the fee to £9.28 per passenger in 2007. In March 2008, the CAA announced that the charge would be allowed to increase by 23.5% to £12.80 from 1 April 2008 and by inflation plus 7.5% for each of the following four years.[22] In April 2013, the CAA announced a proposal for Heathrow to charge fees calculated by inflation minus 1.3%, continuing until 2019.[23] Whilst the cost of landing at Heathrow is determined by the CAA and Heathrow Airport Holdings, the allocation of landing slots to airlines is carried out by Airport Co-ordination Limited (ACL).[24]

Until 2008, air traffic between Heathrow and the United States was strictly governed by the countries' bilateral Bermuda II treaty. The treaty originally allowed only British Airways, Pan Am and TWA to fly from Heathrow to the US. In 1991, PAA and TWA sold their rights to United Airlines and American Airlines respectively, while Virgin Atlantic was added to the list of airlines allowed to operate on these routes. The Bermuda bilateral agreement conflicted with the Right of Establishment of the United Kingdom in relation to its EU membership, and as a consequence the UK was ordered to drop the agreement in 2004. A new "open skies" agreement was signed by the United States and the European Union on 30 April 2007 and came into effect on 30 March 2008. Shortly afterwards, additional US airlines, including Northwest Airlines, Continental Airlines, US Airways and Delta Air Lines started services to Heathrow.

The airport has been criticised in recent years for overcrowding and delays;[25] according to Heathrow Airport Holdings, Heathrow's facilities were originally designed to accommodate 55 million passengers annually. The number of passengers using the airport reached a record 70 million in 2012.[26] In 2007 the airport was voted the world's least favourite, alongside Chicago O'Hare in a TripAdvisor survey.[27] However, the opening of Terminal 5 in 2008 has relieved some pressure on terminal facilities, increasing the airport's terminal capacity to 90 million passengers per year. A tie-up is also in place with McLaren Applied Technologies to optimise the general procedure, reducing delays and pollution.[28]

With only two runways, operating at over 98% of their capacity, Heathrow has little room for more flights, although the increasing use of larger aircraft such as the Airbus A380 will allow some increase in passenger numbers. It is difficult for existing airlines to obtain landing slots to enable them to increase their services from the airport, or for new airlines to start operations.[29] To increase the number of flights, Heathrow Airport Holdings has proposed using the existing two runways in 'mixed mode' whereby aircraft would be allowed to take off and land on the same runway. This would increase the airport's capacity from its current 480,000 movements per year to as many as 550,000 according to British Airways CEO Willie Walsh.[30] Heathrow Airport Holdings has also proposed building a third runway to the north of the airport, which would significantly increase traffic capacity (see Future expansion below).[31]

Security

Policing of the airport is the responsibility of the aviation security unit of the Metropolitan Police, although the army, including armoured vehicles of the Household Cavalry, has occasionally been deployed at the airport during periods of heightened security.

Full body scanners are now used at the airport, and passengers who object to their use after being selected are required to submit to a hand search in a private room.[32] The scanners display passengers' bodies as a cartoon-style figure, with indicators showing where concealed items may be.[32] The new imagery was introduced initially as a trial in September 2011 following complaints over privacy.[33]

Terminals

Terminal 1 (Closed)

Template:Main article The former Terminal 1, which closed in June 2015, originally opened in 1968 and was formally inaugurated by Queen Elizabeth II in April 1969.[34][35] Before Terminal 5 opened, Terminal 1 was the Heathrow base for British Airways' domestic and European network and for a few of its long haul routes. The airline's owner International Airlines Group's acquisition of BMI (British Midland International) in 2012 meant British Airways took over BMI's short-haul and medium-haul destinations from the terminal.[36]

The site of Terminal 1 is being used for an extension to Terminal 2,[37] which opened in June 2014. A number of newer boarding gates initially used by Terminal 1 were built as part of the Terminal 2 development and are being retained as part of Terminal 2.[38][39] British Airways was the last operator in Terminal 1. Two flights of this carrier, one departing to Hannover and one arriving from Baku, marked the terminal closure on 29 June 2015. British Airways operations have been relocated to Terminals 3 and 5.[40]

Terminal 2

File:Heathrow T2 central overview.jpg
Terminal 2 central departures area

Template:Main article The airport's newest terminal, officially known as the Queen's Terminal, was opened on 4 June 2014.[41][42] Designed by Spanish architect Luis Vidal, it was built on the site previously occupied by the original Terminal 2 and the Queens Building.[43][44] The main complex was completed in November 2013 and underwent six months of testing before opening to passengers. It includes a satellite pier (T2B), a 1,340-space car park, an energy centreTemplate:Clarifyme and a cooling station to generate chilled water. There are 52 shops and 17 bars and restaurants.[45]

Terminal 2 is used by all Star Alliance members which fly from Heathrow (consolidating the airlines under Star Alliance's co-location policy "Move Under One Roof") with the exception of Air India which uses Terminal 4.Air India will start operations from Terminal 2 beginning 25th January, 2017. Aer Lingus, Germanwings and Icelandair also operate from the terminal. The airlines moved from their original locations over a six-month period, with only 10% of flights operating from there in the first six weeks (United Airlines' transatlantic flights) to avoid the opening problems seen at Terminal 5.[46] Development will continue at the terminal to increase capacity in preparation for the closure of Terminal 3 in 2019.[47]

The original Terminal 2 opened as the Europa Building in 1955 and was the airport's oldest terminal. It had an area of Template:Convert/m2 and was designed to handle around 1.2 million passengers annually. In its final years it accommodated up to 8 million. A total of 316 million passengers passed through the terminal in its lifetime. The building was demolished in 2010, along with the Queens Building which formerly housed airline company offices.[48]

Terminal 3

Template:Main article

File:Heathrow Airport 010.jpg
Terminal 3 bird's-eye view

Terminal 3 opened as The Oceanic Terminal on 13 November 1961 to handle flight departures for long-haul routes for foreign carriers to the United States, Asia and other Far Eastern destinations.[49] At this time the airport had a direct helicopter service to Central London from the gardens on the roof of the terminal building. Renamed Terminal 3 in 1968, it was expanded in 1970 with the addition of an arrivals building. Other facilities added included the UK's first moving walkways. In 2006, the new £105 million Pier 6 was completed[50] to accommodate the Airbus A380 superjumbo; Emirates and Qantas operate regular flights from Terminal 3 using the Airbus A380.

Redevelopment of Terminal 3's forecourt by the addition of a new four-lane drop-off area and a large pedestrianised plaza, complete with canopy to the front of the terminal building, was completed in 2007. These improvements were intended to improve passengers' experience, reduce traffic congestion and improve security.[51] As part of this project, Virgin Atlantic was assigned its own dedicated check-in area, known as 'Zone A', which features a large sculpture and atrium.

Template:As of, Terminal 3 has an area of Template:Convert/m2 and in 2011 it handled 19.8 million passengers on 104,100 flights.[52] In May 2015, it was announced that Terminal 3 will be demolished by 2019, when Terminal 2 has been completed.[47]

Terminal 4

Template:Main article

File:Heathrow LON 04 07 77.JPG
Terminal 4 bird's-eye view

Opened in 1986, Terminal 4 is situated to the south of the southern runway next to the cargo terminal and is connected to Terminals 1, 2 and 3 by the Heathrow Cargo Tunnel. The terminal has an area of Template:Convert/m2 and is now home to the SkyTeam alliance, with the exception of Garuda Indonesia, Middle East Airlines, and Delta Air Lines which use Terminal 3, as well as some unaffiliated carriers. It has recently undergone a £200m upgrade to enable it to accommodate 45 airlines with an upgraded forecourt to reduce traffic congestion and improve security. An extended check-in area with renovated piers and departure lounges and a new baggage system were installed, and two new stands were built to accommodate the Airbus A380; Etihad Airways, Malaysia Airlines and Qatar Airways operate regular A380 flights.[53]

Terminal 5

Template:Main article

File:Heathrow Airport 014.jpg
Terminal 5 bird's-eye view

Terminal 5 lies between the northern and southern runways at the western end of the Heathrow site and was opened by Queen Elizabeth II on 14 March 2008,[54] some 19 years after its inception. It opened to the public on 27 March 2008, and British Airways and its partner company Iberia have exclusive use of this terminal. The first passenger to enter Terminal 5 was a UK ex-pat from Kenya who passed through security at 04:30 on the day to be presented with a boarding pass by the British Airways CEO Willie Walsh for the first departing flight, BA302 to Paris. During the two weeks after its opening, operations were disrupted by problems with the terminal's IT systems, coupled with insufficient testing and staff training, which caused over 500 flights to be cancelled.[55] Until March 2012, Terminal 5 was exclusively used by British Airways as its global hub; however, because of the merger, on 25 March Iberia's operations at Heathrow were moved to the terminal, making it the home of International Airlines Group.Template:Cn

Built at a cost of £4.3 billion, the new terminal consists of a four-storey main terminal building (Concourse A) and two satellite buildings linked to the main terminal by an underground people mover transit system. The second satellite (Concourse C), includes dedicated aircraft stands for the Airbus A380. It became fully operational on 1 June 2011. Terminal 5 was voted Skytrax World's Best Airport Terminal 2014 in the Annual World Airport Awards.[56]

The main terminal building (Concourse A) has an area of Template:Convert/m2 while Concourse B covers Template:Convert/m2.[57] It has 60 aircraft stands and capacity for 30 million passengers annually as well as more than 100 shops and restaurants.[58]

A further building, designated Concourse D and of similar size to Concourse C, may yet be built to the east of the existing site, providing up to another 16 stands. Following British Airways' merger with Iberia, this may become a priority since the combined business will require accommodation at Heathrow under one roof to maximise the cost savings envisaged under the deal. A proposal for Concourse D featured in Heathrow's most recent capital investment plan.

The transport network around the airport has been extended to cope with the increase in passenger numbers. A dedicated motorway spur links the terminal to the M25 (between junctions 14 and 15). The terminal has a 3,800 space multi-storey car park. A more distant long-stay car park for business passengers is connected to the terminal by a personal rapid transit system, which became operational in the spring of 2011.[59] New branches of both the Heathrow Express and the Underground's Piccadilly line serve a new shared Heathrow Terminal 5 station.

Terminal assignments and rearrangements

Following the opening of Terminal 5 in March 2008, a hugely complex programme of terminal moves was implemented. This saw many airlines move so as to be grouped in terminals by airline alliance as far as possible.[60]

Following the opening of Phase 1 of the new Terminal 2 in June 2014, all Star Alliance member airlines[61] (with the exception of new member Air India) along with Aer Lingus and Germanwings relocated to Terminal 2 in a phased process completed on 22 October 2014. Additionally, by 30 June 2015 all airlines left Terminal 1 in preparation for its demolition to make room for the construction of Phase 2 of Terminal 2.[62]

Current terminal assignments

As of 17 September 2016, the terminals are assigned as follows:[63]

Terminal Airlines and alliances
Terminal 2 Star Alliance (except Air India), Aer Lingus, Eurowings, Germanwings and Icelandair
Terminal 3 Oneworld (except Malaysia Airlines, Qatar Airways, Iberia and some British Airways destinations), Delta Air Lines,[64] Garuda Indonesia, Middle East Airlines, Virgin Atlantic and a few non-aligned airlines
Terminal 4 SkyTeam (except Delta Air Lines, Garuda Indonesia and Middle East Airlines), Air India, Malaysia Airlines, Qatar Airways and most non-aligned airlines
Terminal 5 British Airways (most destinations, except those at Terminal 3), Iberia and Iberia Express

Scheduled terminal moves

  • From 25 January 2017, Air India will move from Terminal 4 to Terminal 2, consolidating all Star Alliance members in Terminal 2.[65]
  • From 31 January 2017, Oman Air, which currently operates one daily flight each out of Terminals 3 and 4, will consolidate all flights in Terminal 4.[66]
  • From 28 March 2017, British Airways flights to Palermo will move from Terminal 5 to Terminal 3.

Airlines and destinations

Passenger

The following airlines operate regular scheduled passenger flights at London Heathrow Airport:[67] Template:Airport destination list

Cargo

Template:Airport destination list

Traffic and statistics

Overview

File:London Heathrow Statistics.png
Development of passenger numbers, aircraft movements and air freight between 1986 and 2014

When ranked by passenger traffic, Heathrow is the sixth busiest internationally, behind Hartsfield–Jackson Atlanta International Airport, Beijing Capital International Airport, Dubai International Airport, Chicago's O'Hare International Airport and Tokyo Haneda Airport, for the 12 months ending December 2015.[68]

In 2015, Heathrow was the busiest airport in Europe in total passenger traffic, with 14% more passengers than Paris–Charles de Gaulle Airport[69] and 22% more than Istanbul Atatürk Airport.[70] Heathrow was the fourth busiest European airport by cargo traffic in 2013, after Frankfurt Airport, Paris Charles de Gaulle and Amsterdam Airport Schiphol.[71]

Busiest routes

Heathrow Airport processed 74,985,748 passengers in 2015 (including 31,767 transit passengers). New York's John F. Kennedy International Airport was the most popular route with 3,050,499 passengers. Shown below are the top 40 international destinations, each with more than 600,000 passengers.
Busiest international routes (2015)
Rank Airport Passengers handled % Change
2014 / 15
1 Template:Flagicon New York-JFK 3,050,499 Increase 3
2 Template:Flagicon Dubai-International 2,695,784 Increase 1
3 Template:Flagicon Dublin 1,682,855 Increase 2
4 Template:Flagicon Amsterdam 1,587,605 Increase 7
5 Template:Flagicon Hong Kong 1,584,486 Increase 1
6 Template:Flagicon Frankfurt 1,530,986 Increase 2
7 Template:Flagicon Los Angeles 1,518,903 Increase 12
8 Template:Flagicon Madrid 1,321,558 Increase 4
9 Template:Flagicon Paris-Charles de Gaulle 1,252,777 Template:Nochange 0
10 Template:Flagicon Munich 1,230,618 Increase 4
11 Template:Flagicon Singapore 1,150,240 Increase 2
12 Template:Flagicon Zürich 1,075,098 Increase 2
13 Template:Flagicon Doha 1,072,031 Increase 20
14 Template:Flagicon Chicago-O'Hare 1,059,686 Decrease 9
15 Template:Flagicon San Francisco 1,046,981 Decrease 12
16 Template:Flagicon New Delhi 1,034,172 Decrease 3
17 Template:Flagicon Toronto-Pearson 1,032,206 Template:Nochange 0
18 Template:Flagicon Miami 1,030,673 Increase 2
19 Template:Flagicon Geneva 1,021,882 Template:Nochange 0
20 Template:Flagicon Newark 1,002,530 Decrease 14
21 Template:Flagicon Mumbai 999,986 Decrease 9
22 Template:Flagicon Stockholm-Arlanda 997,988 Increase 5
23 Template:Flagicon Rome-Fiumicino 972,111 Increase 10
24 Template:Flagicon Copenhagen 949,485 Template:Nochange 0
25 Template:Flagicon Johannesburg-Tambo 938,503 Template:Nochange 0
26 Template:Flagicon Istanbul-Atatürk 933,038 Increase 1
27 Template:Flagicon Abu Dhabi 893,745 Increase 30
28 Template:Flagicon Washington-Dulles 858,358 Decrease 2
29 Template:Flagicon Boston 835,901 Decrease 4
30 Template:Flagicon Berlin-Tegel 822,496 Increase 6
31 Template:Flagicon Vienna 787,631 Increase 4
32 Template:Flagicon Lisbon 768,043 Increase 2
33 Template:Flagicon Athens 699,094 Decrease 2
34 Template:Flagicon Oslo-Gardermoen 686,856 Decrease 1
35 Template:Flagicon Barcelona 673,519 Increase 10
36 Template:Flagicon Milan-Linate 672,882 Decrease 3
37 Template:Flagicon Bangkok–Suvarnabhumi 664,599 Increase 7
38 Template:Flagicon Düsseldorf 663,142 Increase 6
39 Template:Flagicon Helsinki 655,532 Increase 3
40 Template:Flagicon Dallas/Fort Worth 637,977 Decrease 5
Source: UK Civil Aviation Authority[72]

The top seven domestic destinations are shown below:

Busiest domestic routes (2015)
Rank Airport Passengers handled % Change
2014 / 15
1 Template:Flagicon Edinburgh 1,383,915 Decrease 6
2 Template:Flagicon Glasgow International 907,873 Increase 4
3 Template:Flagicon Manchester 776,369 Decrease 11
4 Template:Flagicon Aberdeen 726,745 Decrease 6
5 Template:Flagicon Belfast City 684,255 Increase 1
6 Template:Flagicon Newcastle upon Tyne 513,496 Increase 7
7 Template:Flagicon Leeds/Bradford 148,796 Increase 12
Source: UK Civil Aviation Authority[73]

Annual passenger numbers

Passenger numbers at Heathrow[1]
Year
Passengers
handled[lower-alpha 1]
Passenger
% Change
Cargo
(tonnes)
Cargo
% Change
Aircraft
movements
Aircraft
% Change
1986 31,675,779 Template:Sort 537,131 Template:Sort 315,753 Template:Nochange
1987 35,079,755 IncreaseTemplate:Sort 574,116 IncreaseTemplate:Sort 329,977 Increase 4.3
1988 37,840,503 IncreaseTemplate:Sort 642,147 IncreaseTemplate:Sort 351,592 Increase 6.1
1989 39,881,922 IncreaseTemplate:Sort 686,170 IncreaseTemplate:Sort 368,429 Increase 4.6
1990 42,950,512 IncreaseTemplate:Sort 695,347 IncreaseTemplate:Sort 390,372 Increase 5.6
1991 40,494,575 DecreaseTemplate:Sort 654,625 DecreaseTemplate:Sort 381,724 Decrease 2.3
1992 45,242,591 IncreaseTemplate:Sort 754,770 IncreaseTemplate:Sort 406,481 Increase 6.1
1993 47,899,081 IncreaseTemplate:Sort 846,486 IncreaseTemplate:Sort 411,173 Increase 1.1
1994 51,713,366 IncreaseTemplate:Sort 962,738 IncreaseTemplate:Sort 424,557 Increase 3.2
1995 54,461,597 IncreaseTemplate:Sort 1,031,639 IncreaseTemplate:Sort 434,525 Increase 2.3
1996 56,049,706 IncreaseTemplate:Sort 1,040,486 IncreaseTemplate:Sort 440,343 Increase 1.3
1997 58,185,398 IncreaseTemplate:Sort 1,156,104 IncreaseTemplate:Sort 440,631 Increase 0.1
1998 60,683,988 IncreaseTemplate:Sort 1,208,893 IncreaseTemplate:Sort 451,382 Increase 2.4
1999 62,268,292 IncreaseTemplate:Sort 1,265,495 IncreaseTemplate:Sort 458,300 Increase 1.5
2000 64,618,254 IncreaseTemplate:Sort 1,306,905 IncreaseTemplate:Sort 466,799 Increase 1.8
2001 60,764,924 DecreaseTemplate:Sort 1,180,306 DecreaseTemplate:Sort 463,567 Decrease 0.7
2002 63,362,097 IncreaseTemplate:Sort 1,234,940 IncreaseTemplate:Sort 466,545 Increase 0.6
2003 63,495,367 IncreaseTemplate:Sort 1,223,439 DecreaseTemplate:Sort 463,650 Decrease 0.6
2004 67,342,743 IncreaseTemplate:Sort 1,325,173 IncreaseTemplate:Sort 476,001 Increase 2.6
2005 67,913,153 IncreaseTemplate:Sort 1,305,686 DecreaseTemplate:Sort 477,887 Increase 0.4
2006 67,527,923 DecreaseTemplate:Sort 1,264,129 DecreaseTemplate:Sort 477,048 Decrease 0.2
2007 68,066,028 IncreaseTemplate:Sort 1,310,987 IncreaseTemplate:Sort 481,476 Increase 0.9
2008 67,054,745 DecreaseTemplate:Sort 1,397,054 IncreaseTemplate:Sort 478,693 Decrease 0.6
2009 66,036,957 DecreaseTemplate:Sort 1,277,650 DecreaseTemplate:Sort 466,393 Decrease 2.6
2010 65,881,660 DecreaseTemplate:Sort 1,472,988 IncreaseTemplate:Sort 454,823 Decrease 2.5
2011 69,433,230 IncreaseTemplate:Sort 1,484,351 IncreaseTemplate:Sort 480,906 Increase 5.4
2012 70,037,417 IncreaseTemplate:Sort 1,464,390 DecreaseTemplate:Sort 475,176 Decrease 1.2
2013 72,367,054 IncreaseTemplate:Sort 1,422,939 DecreaseTemplate:Sort 471,936 Decrease 0.7
2014 73,405,330 IncreaseTemplate:Sort 1,498,906 IncreaseTemplate:Sort 472,802 Increase 0.2
2015 74,985,748 IncreaseTemplate:Sort 1,496,551 DecreaseTemplate:Sort 474,087 Increase 2.7

Other facilities

File:Compass Building on the Bath Road by Philip Jeffrey.jpg
The Compass Centre, the head office of Heathrow Airport Holdings

The head office of Heathrow Airport Holdings (formerly BAA Limited) is located in the Compass Centre by Heathrow's northern runway, a building that previously served as a British Airways flight crew centre.[74] The World Business Centre Heathrow consists of buildings one and two. 1 World Business Centre houses offices of Heathrow Airport Holdings, Heathrow Airport itself, and Scandinavian Airlines.[75] Previously International Airlines Group had its head office in 2 World Business Centre.[76][77]

At one time the British Airways head office was located within Heathrow Airport at Speedbird House[78] before the completion of Waterside, the current BA head office in Harmondsworth, in June 1998.[79]

To the north of the airfield lies the Northern Perimeter Road, along which most of Heathrow's car rental agencies are based, and Bath Road, which runs parallel to it, but outside the airport campus–this is nicknamed "The Strip" by locals owing to its continuous line of airport hotels.

Access

Public transport

Train

File:332002 at Paddington ABU.jpg
Heathrow Express train at Paddington station

Template:Heathrow rail services

Bus and coach

Many buses and coaches operate from the large Heathrow airport central bus station serving Terminals 2 and 3, and also from bus stations at Terminals 4 and 5. Services include the following:

Between 1981 and 2004, the airport was linked to central London by a group of routes known as Airbus. These routes carried A prefixes before their numbers; one route, A10, operates with such a number to Uxbridge.

Inter-terminal transport

Terminals 2 and 3 are within walking distance of each other. Transfers to Terminal 4 and 5 are by Heathrow Express trains or bus. Heathrow Express and Heathrow Connect train services between Heathrow Central and Terminals 4 and 5 are free of charge.[86] Normal fare rules apply to London Underground services between terminals. Local buses throughout the airport area are provided free of charge under the "Heathrow FreeFlow" scheme;[87] passengers should tell the driver their destination to ensure they are not charged a fare.

Transit passengers remaining airside are provided with free dedicated transfer buses between terminals.

ULTra Personal Rapid Transport opened in April 2011 to shuttle passengers between Terminal 5 and the business car park at a speed of up to Template:Convert/km/h. There are 21 small transportation pods that can each carry up to four adults, two children, and their luggage. The pods are battery-powered and run on a four-kilometre track. The capsules run on demand. The provider claims a 95% availability rate and no accidents so far.[88] Plans to use the same technology to connect Terminals 2 and 3 to remote car parks were included in the draft 2014–2019 five-year master plan but have since been deferred due to other priorities.[89]

Taxi

Taxis are available at all terminals.[90]

Car

File:Heathrow Airport - geograph.org.uk - 231165.jpg
Entrance at the southern end of the M4 Motorway spur, showing a scale model of Concorde, replaced since 2008 by the Emirates A380 scale model.[91]

Heathrow is accessible via the nearby M4 motorway or A4 road (Terminals 2–3), the M25 motorway (Terminals 4 and 5) and the A30 road (Terminal 4). There are drop-off and pick-up areas at all terminals and short-[92] and long-stay[93] multi-storey car parks. All the Heathrow forecourts are drop-off only.[94] There are further car parks, not run by Heathrow Airport Holdings, just outside the airport: the most recognisable is the National Car Parks facility, although there are many other options; these car parks are connected to the terminals by shuttle buses.

Four parallel tunnels under the northern runway connect the M4 Heathrow spur and the A4 road to Terminals 2–3. The two larger tunnels are each two lanes wide and are used for motorised traffic. The two smaller tunnels were originally reserved for pedestrians and bicycles; to increase traffic capacity the cycle lanes have been modified to each take a single lane of cars, although bicycles still have priority over cars. Pedestrian access to the smaller tunnels has been discontinued, with the free bus services being used instead.

Bicycle

There are (mainly off-road) bicycle routes to some of the terminals.[95] Free bicycle parking places are available in car parks 1 and 1A, at Terminal 4, and to the North and South of Terminal 5's Interchange Plaza.[96]

Accidents and incidents

  • On 3 March 1948, Sabena Douglas DC3 OO-AWH crashed in fog. Three crew and 19 of the 22 passengers on board died.[97]
  • On 31 October 1950, BEA Vickers Viking G-AHPN crashed at Heathrow after hitting the runway during a go-around. Three crew and 25 passengers died.[98]
  • On 16 January 1955, BEA Vickers Viscount G-AMOK crashed into barriers whilst taking off in fog from a disused runway strip parallel to the desired runway. There were 2 injuries.[99]
  • On 22 June 1955, BOAC de Havilland Dove G-ALTM crashed just short of the runway during a filming flight, when the pilot shut-down the incorrect engine. There were no casualties.[100]
  • On 1 October 1956, XA897, an Avro Vulcan strategic bomber of the Royal Air Force, crashed at Heathrow after an approach in bad weather. The Vulcan was the first to be delivered to the RAF, and was returning from a demonstration flight to Australia and New Zealand. The pilot and co-pilot ejected and survived, but the four other occupants were killed.[101]
  • On 7 January 1960, Vickers Viscount G-AOHU of BEA was damaged beyond economic repair when the nose wheel collapsed on landing. A fire then developed and burnt out the fuselage. There were no casualties among the 59 people on board.[102]
  • On 27 October 1965, BEA Vickers Vanguard G-APEE, flying from Edinburgh, crashed on Runway 28R while attempting to land in poor visibility. All 30 passengers and six crew on board died.[103][104]
  • On 8 April 1968, BOAC Flight 712 Boeing 707 G-ARWE, departing for Australia via Singapore, suffered an engine fire just after take-off. The engine fell from the wing into a nearby gravel pit in Staines, before the plane managed to perform an emergency landing with the wing on fire. However, the plane was consumed by fire once on the ground. Five people – four passengers and a stewardess – died, while 122 survived. Barbara Harrison, a flight attendant on board who helped with the evacuation, was posthumously awarded the George Cross.[105]
  • On 3 July 1968, the port flap operating rod of G-AMAD, an Airspeed Ambassador operated by BKS Air Transport failed due to fatigue thereby allowing the port flaps to retract. This resulted in a rolling movement to port which could not be controlled during the approach, causing the aircraft to contact the grass and swerve towards the terminal building. It hit two parked British European Airways Hawker Siddeley Trident aircraft, burst into flames and came to rest against the ground floor of the terminal building. Six of the eight crew died, as did eight horses on board. Trident G-ARPT was written off,[106] and Trident G-ARPI was badly damaged, but subsequently repaired, only to be lost in the Staines crash in 1972.
  • On 22 January 1970, Vickers Viscount G-AWXI of British Midland was damaged beyond economic repair when an engine caught fire on take-off. A successful emergency landing was made at Heathrow.[107]
  • On 18 June 1972, Trident G-ARPI, operating as BEA548, crashed in a field close to the Crooked Billet Public House, Staines, two minutes after taking off. All 118 passengers and crew on board died.[108]
File:BA38 Crash.jpg
British Airways Flight 38 which crash landed just short of the runway on 17 January 2008
  • On 8 December 1996, a KLM Cityhopper Fokker 50, PH-KVK, operating as KLM483 from Rotterdam, suffered a main gear collapse after landing on runway 09R. The aircraft's touchdown was normal, right mainwheel first. About 5 seconds after all the landing gear were in ground contact the left main landing gear collapsed and the aircraft left wing tip, left propeller and the rear left portion of the fuselage contacted the runway. The aircraft veered to the left coming to rest on the hard surface clear of the runway in Block 81.[109][110]
  • On 5 November 1997, a Virgin Atlantic Airbus A340-300, G-VSKY, made an emergency landing following an undercarriage malfunction. Part of the undercarriage collapsed on landing, and both aircraft and runway were damaged. Recommendations made as a result of the accident included one that aircraft cabin door simulators should more accurately reproduce operating characteristics in an emergency, and another that cockpit voice recorders should have a two-hour duration in aircraft registered before April 1998.[111]
  • On 17 January 2008, a British Airways Boeing 777-236ER, G-YMMM, operating flight BA038 from Beijing, crash-landed at Heathrow. The aircraft landed on grass short of the south runway, then slid to the edge of the runway and stopped on the threshold, leading to eighteen minor injuries. The aircraft was later found to have suffered loss of thrust caused by fuel icing.[112]

Terrorism and security incidents

  • On 8 June 1968, James Earl Ray, the man convicted of the assassination of Martin Luther King, Jr., was captured and arrested at Heathrow Airport while attempting to leave the United Kingdom on a false Canadian passport.[113]
  • On 6 September 1970, El Al Flight 219 experienced an attempted hijack by two PFLP members. One hijacker was killed and the other was subdued as the plane made an emergency landing at Heathrow Airport.
  • On 19 May 1974, the IRA planted a series of bombs in the Terminal 1 car park. Two people were injured by the explosions.[114]
  • On 26 November 1983, the Brink's-Mat robbery occurred, in which 6,800 gold bars worth nearly £26 million were taken from a vault near Heathrow. Only a small amount of the gold was recovered, and only two men were convicted of the crime.[115]
  • On 17 April 1986, semtex explosives were found in the bag of a pregnant Irishwoman attempting to board an El Al flight. The explosives had been given to her by her Jordanian boyfriend and father of her unborn child Nizar Hindawi. The incident became known as the Hindawi Affair.[116]
  • On 21 December 1988, Pan Am Flight 103 from Heathrow to New York/JFK was blown up over Lockerbie, Scotland, killing all 259 on board and 11 other people on the ground. This also still remains the deadliest attack on a US aircraft. [117]
  • In 1994, over a six-day period, Heathrow was targeted three times (8, 10, and 13 March) by the IRA, which fired 12 mortars. Heathrow was a symbolic target due to its importance to the UK economy, and much disruption was caused when areas of the airport were closed over the period. The gravity of the incident was heightened by the fact that the Queen was being flown back to Heathrow by the RAF on 10 March.[118]
  • In March 2002, thieves stole US$3 million that had arrived on a South African Airways flight.[119]
  • In February 2003, the British Army was deployed to Heathrow along with 1,000 police officers in response to intelligence reports suggesting that al-Qaeda terrorists might launch surface-to-air missile attacks at British or American airliners.[120]
  • On 17 May 2004, Scotland Yard's Flying Squad foiled an attempt by seven men to steal £40 million in gold bullion and a similar quantity of cash from the Swissport warehouse at Heathrow.[121]
  • On 10 August 2006, the airport became the focus of changes in security protocol, following the revelation of a supposed al-Qaeda terrorist plot. New security rules were put in force immediately, causing additional restrictions in regards to carrying liquids onto flights. This caused longer queues and wait times at security. These included the prohibition of carry-on luggage (except essential items such as travel documents and medication) and all liquids – although this rule was later relaxed to allow the carrying on board of liquid medications and baby milk, if they were tasted first by passengers at the security checkpoint.[122]
  • On 25 February 2008, Greenpeace activists protesting against the planned third runway managed to cross the tarmac and climb atop a British Airways Airbus A320, which had just arrived from Manchester Airport. At about 09:45 GMT the protesters unveiled a banner, saying "Climate Emergency – No Third Runway", over the aircraft's tailfin. By 11:00 GMT four arrests had been made.[123]
  • On 13 March 2008, a man with a rucksack scaled the perimeter fence onto runway 27R, and ran across the grounds, resulting in his subsequent arrest. A controlled explosion of his bag took place, although nothing suspicious was found, and the Metropolitan Police later said that the incident had not been terrorism related.[124]
  • On 13 July 2015, thirteen activists belonging to the climate change protest group Plane Stupid managed to break through the perimeter fence and get onto the northern runway. They chained themselves together in protest, disrupting hundreds of flights. All were eventually arrested.[125][126]

Other incidents

  • Flights from Heathrow were suspended from midday Thursday 15 April 2010 to 22:00 Tuesday 20 April 2010 due to risk of jet engines being damaged by volcanic ash in the upper atmosphere caused by the eruption of Eyjafjallajökull in Iceland.[127]
  • On 18 December 2010, 'heavy' (9 cm, according to the Heathrow Winter Resilience Enquiry)[128] snowfall caused the closure of the entire airport, causing one of the largest incidents at Heathrow of all time. 4,000 flights were cancelled over five days and 9,500 passengers spent the night at Heathrow on 18 December following the initial snowfall.[129] The problems were caused not only by snow on the runways, but also by snow and ice on the 198 parking stands which were all occupied by aircraft.[130]
  • On 12 July 2013, an Ethiopian Airlines Boeing 787 Dreamliner parked at Heathrow airport caught fire.[131] There were no passengers aboard and no injuries. The cause is under investigation.[132]

Future expansion and plans

Runway and terminal expansion

Template:Main article

File:Take off queue, Heathrow, 10 Sept. 2010 - Flickr - PhillipC.jpg
British Airways aircraft queuing for take-off

In January 2009 the Transport Secretary Geoff Hoon announced that the UK government supported the expansion of Heathrow by building a third Template:Convert/LoffAoffDbSon runway and a sixth terminal building.[133] This decision followed the 2003 white paper on the future of air transport in the UK,[134] and a public consultation in November 2007.[135] This was a controversial decision which met with widespread opposition because of the expected greenhouse gas emissions, impact on local communities, as well as noise and air pollution concerns.[136]

Before the 2010 general election the Conservative and Liberal Democrat parties announced that they would prevent the construction of any third runway or further material expansion of the airport's operating capacity. The Mayor of London, then Boris Johnson, took the position that London needs more airport capacity, favouring the construction of an entirely new airport in the Thames Estuary rather than expanding Heathrow.[137] After the Conservative – Liberal Democrat coalition took power, it was announced that the third runway expansion was cancelled.[138] Two years later, leading Conservatives were reported to have changed their minds.[139]

Another proposal for expanding Heathrow's capacity was the Heathrow Hub, which aims to extend both runways to a total length of about 7,000 metres and divide them into four so that they each provide two, full length runways, allowing simultaneous take-offs and landings while decreasing noise levels.[140][141]

In July 2013, the airport submitted three new proposals for expansion to the Airports Commission, which was established to review airport capacity in the south-east of England. Each involved the construction of a third runway, either to the north, northwest or southwest of the airport.[142] The commission released its interim report in December 2013, shortlisting three options: the north-west third runway option at Heathrow, extending an existing runway at Heathrow, and a second runway at Gatwick Airport. After this report was publshed, the government confirmed that no options had been ruled out for airport expansion in the south-east and that a new runway would not be built at Heathrow before 2015.[5] The full report was published on 1 July 2015, and backed a third, north-west, runway at Heathrow.[143] Reaction to the report was generally negative, particularly from London Mayor Boris Johnson. One senior Conservative told Channel 4: "Howard Davies has dumped an utter steaming pile of poo on the Prime Minister's desk."[144] On 25 October 2016 the government confirmed that Heathrow would be allowed to build a third runway; however a final decision would not be taken until winter of 2017/18, after consultations and government votes. The earliest opening year would be 2025.

Heathrow railway hub

A plan to make Heathrow an international railway exchange has also been proposed with the potential construction of Heathrow Hub railway station,[145] built on a link to the High Speed 2 (HS2) railway line.[146] This plan was confirmed to be outside the plans for both Phase 1 & Phase 2 of the plans for HS2 in March 2015.[147]

Airtrack

In July 2009, Heathrow Airport Limited submitted an application to the Secretary of State for Transport seeking to gain authorisation to develop a new rail link to Heathrow Terminal 5 to be known as Heathrow Airtrack.[148] The rail link would address the current lack of public transport available to the South West of the Airport by connecting to Guildford, Reading and London Waterloo. BAA stated that the scheme should add significantly to its aim of increasing the proportion of people using public transport to travel to the airport.[149] In April 2011 BAA announced that it was abandoning the project,[150] citing the unavailability of government subsidy and other priorities for Heathrow,[151] such as linking to Crossrail and HS2.

Heathrow/Gatwick rail link

Template:Main article In late 2011 the Department for Transport began studying the feasibility of a high-speed rail link between Gatwick and Heathrow Airport. This rail link would form part of a plan to combine the UK's two biggest airports into a "collective" or "virtual hub" dubbed Heathwick. The scheme envisages a Template:Convert/LoffAoffDbSon high-speed rail route linking the two airports in 15 minutes, with trains travelling at a top speed of Template:Convert/mph parallel to the M25 and passengers passing through immigration or check-in only once.[152]

Heathrow City

The Mayor of London's office and Transport for London commissioned plans in the event of Heathrow's closure—to replace it by a large built-up area.[153][154][155][156] Some of the plans seem to show terminal 5, or part of it, kept as a shopping centre.

See also

Template:Portal

Notes

  1. Number of passengers including domestic, international and transit

References

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Bibliography

  • Cotton, Jonathan; Mills, John & Clegg, Gillian. (1986) Archaeology in West Middlesex. Uxbridge: London Borough of Hillingdon ISBN 0-907869-07-6
  • Gallop, Alan. (2005) Time Flies: Heathrow At 60. Stroud: Sutton Publishing ISBN 0-7509-3840-4
  • Halpenny, Bruce B. (1992) Action Stations Vol.8: Military Airfields of Greater London. ISBN 1-85260-431-X
  • Sherwood, Philip. (1990) The History of Heathrow. Uxbridge: London Borough of Hillingdon ISBN 0-907869-27-0
  • Sherwood, Philip (editor). (1993) The Villages of Harmondsworth. West Middlesex Family History Society, ISBN 0 9511476 2 5
  • Sherwood, Philip. (1999) Heathrow: 2000 Years of History. Stroud: Sutton Publishing ISBN 0-7509-2132-3
  • Sherwood, Philip. (2006) Around Heathrow Past & Present. Sutton Publishing ISBN 0-7509-4135-9
    • (Contains many pairs of photographs, old (or in one case a painting), and new, each pair made from the same viewpoint.)
  • Sherwood, Philip. (2009) Heathrow: 2000 Years of History. Stroud: The History Press ISBN 978-0750921329
  • Sherwood, Philip. (2012) Around Heathrow Through Time. Amberley Publishing, ISBN 978-1-4456-0846-4
  • Sherwood, Tim. (1999) Coming in to Land: A Short History of Hounslow, Hanworth and Heston Aerodromes 1911–1946. Heritage Publications (Hounslow Library) ISBN 1-899144-30-7
  • Smith, Graham. (2003) Taking to the Skies: the Story of British Aviation 1903–1939. Countryside ISBN 1-85306-815-2
  • Smith, Ron. (2002) British Built Aircraft Vol.1. Greater London: Tempus ISBN 0-7524-2770-9
  • Sturtivant, Ray. (1995) Fairey Aircraft: in Old Photographs. Alan Sutton ISBN 0-7509-1135-2
  • Taylor, H.A. (1974) Fairey Aircraft since 1915. Putnam ISBN 0-370-00065-X.
  • Taylor, John WR. (1997) Fairey Aviation: Archive Photographs. Chalford ISBN 0-7524-0684-1

External links

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